General
Simply; Wikizon is the first choice of every fashion lover due to the availability of current fashion statements. We are very sincere towards every customer and help them choose the new trends with quality and most affordable prices. Our staff works hard to prepare the jackets and we deliver your orders very fast.
Once logged into your account, select the Profile section. You will see an option to change your password.
Once logged into your account, select the “Profile” section. You will see the option to change your email address under “Personal Information.”
Click “Login” in the top navigation. You will see a “Lost your password?” option that will allow you to reset your password.
No, you do not need to have an account to place an order. Once you enter the checkout, select Continue as a Guest. Please make sure to fill in the shipping address and contact details.
Order
To ensure your order is secure and privacy is protected, we use SSL (Secure Socket Layer) that provides end to end encryption.
You can apply the discounted code at checkout in the coupon code field.
After placing your order, you will receive an e-mail confirmation within a few minutes.
Your order confirmation will be emailed to you with all the details.
Changes may be made after an order is submitted but within one business day. Our system is designed to fill orders and get them on their way as quickly as possible. As a result, we are unable to cancel or make any changes after one business day to an order once it has been placed. So contact Customer Support as soon as possible.
We use standard shipping as well as expedited shipping methods, which usually take 6-14 business days to arrive at your door, depending on the shipping method you choose. If it takes longer than the estimated date, please contact our customer service and we will be happy to assist you.
Orders can be canceled before the item is shipped. However, if the item has already been shipped, you must receive it before requesting a return.
We do not offer gift receipts for online purchases at this time.
Shipping
We ship worldwide, for further queries, contact us at [email protected].
For your convenience, Wikizon accepts the following payment methods:
We use the express service of UPS, USPS, DHL and FedEx to ship our products.
In most cases, customs or import taxes are charged when the package reaches some destination countries.
We do not know the exact charges. Customs policies and import duty charges vary from place to place. Before placing an order, just contact your local customs office for the latest fee updates. It will help you manage the charges.
We currently do not reroute orders.
If any of the items in your purchase were sold out at the last minute and we did not send them to you, you will receive an e-mail with a notification. In addition, we will refund you the amount of the out of stock items and the delivery costs via the same payment method used to purchase the items.
If this is the case with you, we are sorry we could not complete your order.
Please note that our business days are 9am to 6pm, Monday through Friday. We do not ship on weekends or statutory holidays.
We apologize if your item arrived damaged or defective. Please email us pictures of the item along with your order number as soon as you receive the item, and we will be happy to assist you.
Return Details
We will gladly accept returns of merchandise within 20 days of receipt, provided the merchandise is in new/saleable condition, unworn, unaltered and still has the original tags attached.
Items marked “Final Sale” are not returnable. If a Final Sale item is returned, no refund will be issued.
Currently, we do not accept online exchange requests. However, if there is a problem with your order due to our error, you can request an exchange. We will help you return the item and place a new order.
From the moment your package is sent to our warehouse, it can take up to 15 business days for your refund to appear in your bank account. If you still haven’t seen your refund by then, please contact us.
Product
You can find a size guide on the product’s detail page.
No, you can order just one product or a few garments from us. We appreciate you and send the best quality products.
Don’t worry! Wikizon provides a size chart to find your perfect size. Read the details of the size chart and measure your body correctly. You also have the option to send us an email. Send your measurements to [email protected] and we are always ready to help you in this way. We will guide you correctly step by step.
Leather jackets require proper care to maintain their appearance and durability. Were rcommend cleaning with a leather cleaner and conditioner, storing in a cool, dry place away from direct sunlight, and avoiding exposure to water or harsh chemicals. Refer to our “Tips to Maintain A Leather Jacket” for detailed instructions.
We make every effort to display accurate colors on our website, but slight variations may occur due to differences in monitor settings and lighting conditions. Rest assured, we strive to provide jackets that closely match the images on our site, and customer satisfaction is our top priority.
