Usually orders are delivered between 6-14 working days, we will be in touch with you via email and SMS to keep you informed about the status of your order. However, due to the current situation, you may experience a slight delay in some articles. If your product does not arrive in the given time frame, contact us at [email protected], and we will be happy to assist you.
SHIPMENT
Wikizon always choose the fastest shipping route to deliver the products to our customers. We ship out the products via world class courier services such as UPS, USPS, DHL and FedEx and provide tracking details once a product is shipped.
TRACKING
In the case of an order with multiple items,you may receive your items in separate parcels. Your tracking information will be emailed to you once the order is in the hands of the carrier. Please allow 24-48 hours for the initial scan to update. If it has been over 48 hours since the carrier has picked up your package and there are still no updates, please contact customer service at [email protected].
SHIPPING RATES & DELIVERY
TIME
For Hong Kong orders:
•Standard Shipping– 7-9 working days
•Expedited Shipping– 6-8 working days
For international orders:
•Standard Shipping -10-14 working days
•Expedited Shipping-7-10 working days
For Hong Kong orders:
•Standard Shipping
We offer free shipping for orders totaling more than $150.88, and charge $5.88 for orders totaling less than $150.88.
•Expedited Shipping
A flat shipping fee of $7.88 is charged.
For international orders:
•Standard Shipping
We offer free shipping for orders totaling more than $180.88, and charge $8.88 for orders totaling less than $180.88.
•Expedited Shipping
A flat shipping fee of $11.88 is charged.
RECEIVING
In case you’re not available at the arrival time, please do notify someone to pick it up and sign the order for you or just contact the courier service to reschedule the shipment.
IMPORT DUTIES AND TAXES
Wikizon is not responsible for any import duties/taxes a buyer may experience. All the products bought are exclusive of all these charges. Buyer should check with their domestic customs if they are going to get charged for importing or buying our items. Custom policy are different in each part of the world, some countries impose taxes if an import is made of a high value item, therefore the responsibility of checking if they are going to be charged by the customs is up to the customers.
FREQUENTLY ASKED QUESTIONS
Do you Ship Internationally?
Yes, we do ship worldwide. Shipping duration may vary depending on the destination.
How do I track my order?
Once you place your order, we will email you tracking information so you can track your order and stay informed of the progress of your shipment.
Will I be charged twice for shipping with split shipments?
Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There are no additional shipping and handling charges for subsequent shipments for the same order.
